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Listening with Empathy
Creating Genuine Connections with Customers and Colleagues
John Selby
ISBN: 9781571745149
Book (Hardcover)
Hampton Roads Publishing Company
$19.95
5 x 7
240 pages
August 30, 2007


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With customer loyalty weighing in as the most valued commodity in the workplace today, wed all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this follow-up to Take Charge of Your Mind (Hampton Roads, 2006) John Selby presents his 4-step Listening With Empathy mood-management method for doing just that, giving readers a practical toolkit for rapidly shifting from negative to genuinely positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients, and colleagues. As readers hone their abilities to create strong bonds with others by making them feel truly accepted and appreciated, they will naturally become more confident, charismatic, and successful. A highly regarded meditation teacher and business consultant, John Selby is the author of twenty-two books with sales totaling more than half a million copies.

John Selby grew up on a cattle ranch in California, went to Princeton University and Berkley, and then the San Francisco Theological Seminary. He completed psychological research at the National Institute of Health integrating meditation and cognitive science, before turning to private therapy and spiritual counseling work. Married with three children, he has recently developed at-work methods and online audio-training programs for instant access to his teachings and courses. He can be reached at www.johnselby.com.
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Hampton Roads Publishing