If you have ever had a conversation with a difficult person that you wished you had handled differently, The Mouth Trap will show you how to deliver a message and achieve the outcome you desire every time you speak. You’?ll learn to:
- Develop the confidence to repair mistakes, apologize, and create peace.
- Become adept at responding right the first time.
- Discover ways to navigate smoothly around difficult people with seemingly irresolvable work issues.
