Carrie Mason-Draffen writes from a wealth of experience. For 10 years she has written an acclaimed workplace column for Newsday, a New York daily &#8232;newspaper. 151 Quick Ideas to Deal With Difficult People draws on the insights she has gained from answering questions from hundreds of &#8232;managers and employees. For additional information, the author interviewed outstanding experts in the legal and human-resource professions. &#8232;Mason-Draffen lives on Long Island, New York, with her husband and three teenagers.
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