Carrie Mason-Draffen writes from a wealth of experience. For 10 years she has written an acclaimed workplace column for Newsday, a New York daily 
newspaper. 151 Quick Ideas to Deal With Difficult People draws on the insights she has gained from answering questions from hundreds of 
managers and employees. For additional information, the author interviewed outstanding experts in the legal and human-resource professions. 
Mason-Draffen lives on Long Island, New York, with her husband and three teenagers.
Books by Carrie Mason-Draffen
