"This is more than a book, it is a continuous resource for anyone who wants to take their customer service to the highest level possible. Donna draws on her extensive experience working with companies to create red carpet service. This book belongs on the desk of every leader and in the mind of anyone who impacts customer loyalty."
"Customer service is everyone's job. It's not a department. It's a philosophy. This outstanding book provides anyone, in any job, in any size company ideas to help you deliver first rate customer service, build customer confidence and keep your customers AMAZED!"
"I LOVE this book! If your organization needs a new burst of energy to re-ignite everyone's commitment to service, this is the book for you. Donna has shared myriads of simple, practical, immediately actionable ideas from nearly every possible industry to delight both customers and employees. So, my advice--buy a copy for everyone and let the new show (Act Two!) begin!"
“Nothing is more powerful than people who know how to rollout the red carpet for their customers. Donna Cutting writes with passion about innovative ways service providers give a world-class experience to their customers. Put the ideas in this book into action and you'll fascinate your customers with red carpet service.”
“Donna Cutting has written the book that will spark the innovative thinking and ownership you need to get every member of your team motivated to deliver exceptional service to every customer every time!”
“Donna Cutting's book is a time saver for anyone who wants to provide red carpet customer service. She's compiled 501-ready-to-execute strategies for treating your customers (both internal and external) like royalty. There's nothing more productive than having happy customers, and this book will help you get there quickly!”