Employees First!

Inspire, Engage, and Focus on the Heart of Your Organization


1138 in stock

Imprint: Career Press
Availability: In stock
From the Foreword:
"You provide a red-carpet treatment for your employees and they’ll reward you with their effort, time, and loyalty." 
Jeffrey W. Hayzlett
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Book Details


240 Pages


6 x 9



Pub. Date





Red Wheel Weiser


  • Author Donna Cutting

    Donna Cutting is the founder and CEO of Red-Carpet Learning Systems, Inc., a consulting firm that provides tools and training to help leaders engage their teams to deliver world-class customer service. She's a popular keynote speaker, and her experience as an actress clearly informs her high-energy, theatrical, and comedic speaking style. She is the author of The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service (Wiley, 2008). As a speaker and consultant she works with a wide variety of clients, including those in healthcare, senior living, entertainment, retail, financial services, pharmaceuticals, and others. Donna happily lives in Asheville, North Carolina, with her husband, Jim, and their two dogs, Moxie and Tonks.

  • Foreword by Jeffrey W. Hayzlett

Donna Cutting, CSP is the author of The Celebrity Experience and 501 Ways to Roll Out the Red Carpet for Your Customers. She has been named one of the Top 30 Global Gurus in Customer Service (2020, 2021) and in Organizational Culture (2021). The Founder and CEO of Red-Carpet Learning Systems, Inc., she helps organizational leaders turn prospects into customers and customers into raving fans. More info can be found at redcarpetlearning.com.
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From the Foreword:
"You provide a red-carpet treatment for your employees and they’ll reward you with their effort, time, and loyalty." 
Jeffrey W. Hayzlett
“In the hotel industry, when you roll out the red carpet for your associates, they will do the same for your guests. Donna Cutting's book Employee's First! is a heartfelt plea to create a culture of compassion and care and is your guide to the workplace of the future. A must-read for the entire team!” 
Rupesh Patel, Hotel Owner, Investor, and Hotel Industry Advocate
“Donna Cutting gets it! Creating a place where people want to work is less about strategy and programs and more about speaking to humanity. It's about fostering a culture of curiosity, inclusiveness, respect, safety, and empathy. If you're ready to ditch the program mentality and go deeper then read Employees First!” 
Cy Wakeman, Podcast Host and New York Times bestselling author of No Ego
“Uplifting Service is about more than customer service. It's about how your organization creates value by serving everyone – especially your employees! Donna Cutting's new book is filled with compelling stories, actionable strategies, and tremendous heart. Employees First! will help you build a winning service culture with inspired team members who serve better, care more, and love life!” 
Ron Kaufman, New York Times bestselling author of Uplifting Service
Employees First! isn't just a book, it's a call for organizations around the world to create a place where people genuinely WANT not NEED to go to work. This is your guide on how to create a more inclusive, compassionate, and purposeful culture. If you're serious about putting people first, then you need this book!” 
Jacob Morgan, futurist, keynote speaker, and 4 X bestselling author, most recently of The Future Leader
Employees First! is a must-read for anyone running an organization. Cutting has done an incredible job outlining what it takes to create a culture where your employees feel valued and as a result are more engaged with and excited about the work they are doing with your company.  It's an easy read with practical advice that will absolutely get you thinking about how to improve your company.” 
JJ Ramberg, Co-founder, Goodpods. Former Anchor MSNBC's Your Business
“You can't deliver AMAZING service unless your employees are feeling the love. With Employees First! Donna Cutting gets real about creating a culture that inspires your people to want to give the best service to your customers.” 
Shep Hyken, customer service/experience expert and New York Times bestselling author of The Amazement Revolution
“Donna Cutting’s Employees First! is authentic, powerful, and relatable. In this must-read, she tells a story of experience, empowerment, and leadership that will resonate with you as we navigate a pandemic and the many shifts that now exist in the workplace. There couldn’t be a better time for this book to hit the shelf!” 
Dr. Simon T. Bailey, Executive Coach, Author, and Thought Leader