Employees First!

Inspire, Engage, and Focus on the Heart of Your Organization


2224 in stock

Imprint: Career Press
Availability: In stock
From the Foreword:
"You provide a red-carpet treatment for your employees and they’ll reward you with their effort, time, and loyalty." 
Jeffrey W. Hayzlett
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Book Details


240 Pages


6 x 9



Pub. Date





Red Wheel Weiser


  • Author Donna Cutting

    Donna Cutting is the founder and CEO of Red-Carpet Learning Systems, Inc., a consulting firm that provides tools and training to help leaders engage their teams to deliver world-class customer service. She's a popular keynote speaker, and her experience as an actress clearly informs her high-energy, theatrical, and comedic speaking style. She is the author of The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service (Wiley, 2008). As a speaker and consultant she works with a wide variety of clients, including those in healthcare, senior living, entertainment, retail, financial services, pharmaceuticals, and others. Donna happily lives in Asheville, North Carolina, with her husband, Jim, and their two dogs, Moxie and Tonks.

  • Foreword by Jeffrey W. Hayzlett

"You provide a red-carpet treatment for your employees and they’ll reward you with their effort, time, and loyalty."- Jeffrey W. Hayzlett

The world is changing and it’s time to reimagine and reshape your employee experience. Take care of the people who take care of your customers.

How do we get an hourly employee who has never received red carpet customer service, to give it? The answer is obvious, isn’t it? You roll out the red carpet for them, of course.

Employees First! presents recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, giving them purpose and equitable pay, translates into higher productivity and happier customers. Discover what real empowerment is, and why building a diverse culture of inclusion is beneficial to all involved.

Donna shares many tried and true ideas for rolling out the red carpet for your new hires and keeping it out for the long term, as well as tips on how to foster a culture of kindness and create space for coworkers to lift each other up. Most of all, you’ll gain strategies for honoring the very people who make your company what it is—your internal customers—your team.

Employees First! will help you:

  • Provide Your Team with a Sense of Purpose
  • Cultivate Kindness and Compassion at Work
  • Improve Informational, Interpersonal, and Inspirational Communication
  • Encourage Diversity and Inclusion
  • Compensate Fairly without Breaking the Bank
  • Keep Your Remote Team Connected

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From the Foreword:
"You provide a red-carpet treatment for your employees and they’ll reward you with their effort, time, and loyalty." 
Jeffrey W. Hayzlett
“In the hotel industry, when you roll out the red carpet for your associates, they will do the same for your guests. Donna Cutting's book Employee's First! is a heartfelt plea to create a culture of compassion and care and is your guide to the workplace of the future. A must-read for the entire team!” 
Rupesh Patel, Hotel Owner, Investor, and Hotel Industry Advocate
“Donna Cutting gets it! Creating a place where people want to work is less about strategy and programs and more about speaking to humanity. It's about fostering a culture of curiosity, inclusiveness, respect, safety, and empathy. If you're ready to ditch the program mentality and go deeper then read Employees First!” 
Cy Wakeman, Podcast Host and New York Times bestselling author of No Ego
“Uplifting Service is about more than customer service. It's about how your organization creates value by serving everyone – especially your employees! Donna Cutting's new book is filled with compelling stories, actionable strategies, and tremendous heart. Employees First! will help you build a winning service culture with inspired team members who serve better, care more, and love life!” 
Ron Kaufman, New York Times bestselling author of Uplifting Service
Employees First! isn't just a book, it's a call for organizations around the world to create a place where people genuinely WANT not NEED to go to work. This is your guide on how to create a more inclusive, compassionate, and purposeful culture. If you're serious about putting people first, then you need this book!” 
Jacob Morgan, futurist, keynote speaker, and 4 X bestselling author, most recently of The Future Leader
Employees First! is a must-read for anyone running an organization. Cutting has done an incredible job outlining what it takes to create a culture where your employees feel valued and as a result are more engaged with and excited about the work they are doing with your company.  It's an easy read with practical advice that will absolutely get you thinking about how to improve your company.” 
JJ Ramberg, Co-founder, Goodpods. Former Anchor MSNBC's Your Business
“You can't deliver AMAZING service unless your employees are feeling the love. With Employees First! Donna Cutting gets real about creating a culture that inspires your people to want to give the best service to your customers.” 
Shep Hyken, customer service/experience expert and New York Times bestselling author of The Amazement Revolution