Customer Service In An Instant

60 Ways to Win Customers and Keep Them Coming Back

$13.95

28 in stock

Imprint: Career Press
Availability: In stock

Book Details

Pages

160 Pages

Size

5.25 x 8.25

Format

Trade Paperback

Pub. Date

06/01/2008

ISBN

978-1-60163-013-1

Publisher

Red Wheel Weiser

Authors

  • Author Karen Leland

  • Author Keith Bailey

    Keith Bailey is an executive communications coach who works with companies such as Google, Fidelity Investments, Bank of America, World Vision, United Health Group, Netflix, Marriott Hotels, Lufthansa German Airlines, and the British government. Keith’s expertise and business insights have been featured in Fortune and Newsweek and on CNN.

The In An Instant series is a brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors’ extensive experience and knowledge, as well as interviews they have conducted with leading business experts. Written in an upbeat and engaging style, the series presents 60 tips and techniques with anecdotes, examples, and exercises that the reader can immediately apply to make their work life more efficient, effective, and satisfying.

Customer Service in an Instant offers techniques and tips for maintaining customer loyalty, finding new customers, understanding customer concerns, using technology to develop relationships, and developing essential skills for customer service success.

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