Superstar Customer Service

A 31-Day Plan to Improve Client Relations, Lock in New Customers, and Keep the Best Ones Coming Back for More

$16.99

203 in stock

Imprint: Career Press
Availability: In stock

Book Details

Pages

224 Pages

Size

6 x 9

Format

Trade Paperback

Pub. Date

11/25/2013

ISBN

978-1-60163-276-0

Publisher

Red Wheel Weiser

Authors

  • Author Doug Watsabaugh

  • Author Rick Conlow

    Rick Conlow is the CEO and cofounder of WCW Partners, a global management consulting and training firm. He has helped numerous companies like Target, Costco, Andersen Windows, and Canadian Linen reduce complaints, improve profits, and increase sales. Rick has been a general manager, vice president, training director, program director, and national sales trainer and consultant. He has authored 11 books, and regularly facilitates presentations to audiences of all sizes.

Are you worried that your customers are trying to survive tough times by seeking better deals from your competitors?

Are you having an even tougher time finding new customers for your product or service?

Superstar Customer Service follows Superstar Leadership and Superstar Sales, three titles aimed straight at achieving the highest levels of performance in these three essential areas.

Customer service may be one of the most demanding and difficult jobs you’ll ever have… but it has the potential to make you a Superstar!

Develop your skills, manage yourself, master your ability to address the relationship problems experienced by your company, and you can go anywhere you want to go! Job satisfaction, success, and personal accomplishment are all within your grasp!

This book is organized as a month-long journey of improvement and discovery. Each chapter is a daily lesson with a core concept, skill-development idea, and resources to support your practice and application of the lesson.

Superstar Customer Service will help you distinguish yourself as someone who can get things done. It may very well help you forge a new pathway in your career that is far beyond anything you previously imagined!

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